Brief Job Description:The individual at work interacts with customers to install the TV as well as diagnose the problem and assess possible causes of fault reported. Once the problem and causes have been identified, the individual rectifies minor problems or replaces faulty modules for failed parts or recommends factory repairs for bigger faults.

Personal Attributes: The individual must be willing to work in the field and travel through the day from one customer’s premise to another. Punctuality, amenable behaviour, patience, good interpersonal relationship building, trustworthiness, integrity, and critical thinking are important attributes for this job.

NATIONAL OCCUPATIONAL STANDARDS

1. Engage with customer for service

2. Install the television set

3. Repair dysfunctional CRT TV set

4. Repair dysfunctional Flat Panel Display (FPD) TV set

5. Interact with colleagues