Brief Job Description: Individuals in this position should be able to build / manage a store operations team and also possess a good understanding of customer segments and their product and brand preferences, competition and sales techniques and incentives that effect incremental customer purchases.

Personal Attributes: The individual needs to be physically fit to withstand working in a retail environment whilst being customer responsive. They need to have excellent product knowledge, interpersonal, listening skills, people management and business planning ability.

NATIONAL OCCUPATIONAL STANDARDS 

1. Plan visual merchandise

2. Establish and satisfy customer needs

3. Monitor and manage store performance

4. Provide leadership for your team

5. Build and manage store team

6. Allocate and check work in your team

7. Develop individual retail service opportunities

8. Communicate effectively with stake-holders

9. Help maintain health and safety

10. To work effectively in your team

11. To work effectively in your organization

12. Manage a budget