Brief Job Description:
Individuals in this position interact with customers by giving specialized service and product demonstrations to maximize business in a retail environment whilst striving for continuous improvements in levels of services rendered.
Personal Attributes:
The individual needs to be physically fit to withstand working in a retail environment whilst being customer responsive. They need to have excellent product knowledge, interpersonal and listening skills
NATIONAL OCCUPATIONAL STANDARDS
1. To process credit applications for purchases
2. To help keep the store secure
3. To help maintain healthy and safety
4. To demonstrate products to customers 5. RAS/N0126 To help customers choose right products
6. To provide specialist support to customers facilitating purchases
7. To maximize sales of goods & services
8. To provide personalized sales & post-sales service support
9. To create a positive image of self & organisation in the customers mind
10. To resolve customer concerns
11. To organize the delivery of reliable service
12. To improve customerrelationship
13. To monitor and solve service concerns
14. To promote continuous improvement in service
15. To work effectively in a Retailteam
16. To work effectively in an organisation