Retail Team Leader: Individuals in this position need to be responsible for planning store sales on a daily / weekly / monthly basis by organizing staff and resources to accomplish sales and productivity targets.

Brief Job Description: Individuals in this position play a key role in planning and organizing merchandise with a sharp focus on product off-take and sales whilst leading a team.

Personal Attributes: The individual needs to be physically fit to withstand working in a retail environment whilst being customer responsive to internal and external customers. They need to have excellent product knowledge, interpersonal and listening skills.

NATIONAL OCCUPATIONAL STANDARDS 

1.  To organize the display of products at the store

2.  To plan visualmerchandising

3.  To establish and satisfy customer needs

4.  To process the sale of products

5.  To maintain the availability of goods forsale to customers

6.  To allocate and check work in your team

7. To and solve customer service problems

8.  To communicate effectively with stakeholders

9.  To help maintain health and safety

10. To work effectively in a Retail team

11. To work effectively in an organisation