Retail Store Manager Individuals in this role manage the overall operations of the store and ensure its profitability. Thus, this individual is responsible to control operational expenses and ensure the growth of ‘topline’ and ‘bottomline’ set by the organisation.

Brief Job Description: This individual is responsible for supervising and directing the store staff, taking staffing decisions, ensuring product availability, maintaining visual merchandising standards, ensuring customer satisfaction, optimising the store’s financial performance and managing safety and security of the store while adhering to the business and store processes.

Personal Attributes: The individual needs to be physically fit to be able to fulfil tasks efficiently and mentally balanced to be able to movtivate self and team to handle unexpected situations, if any. He/she should be able to effectively plan and organize work of self and team and handle pressure. He/she should have business acumen, demonstrate strong interpersonal skills, people management skills and have service.

NATIONAL OCCUPATIONAL STANDARDS 

1. Optimize inventory to ensure maximum availability of stocks and minimized losses

2. Implement standard operating procedures, processes and policies at the store while ensuring timely and accurate reporting

3.  Manage sales and service delivery to increase store profitability

4.  Check and confirm adherence to visual merchandising plans

5.  Manage overall safety, security and hygiene of the store

6.  Implement promotions and special events at the store

7.  Lead and manage the team for developing store capability

8.  Conduct price benchmarking and market study of competition