Brief Job Description: A Telesales Executive is responsible for receiving queries over the company’s advertised phone number, obtaining clarification from the business and responding with the requested information appropriately. Also promotes the company’s products over the phone and manages customer relationships through regular follow-ups.

Personal Attributes: The individual should have good knowledge of the Pharmaceutical industry and the products of the organisation. He/she must possesses good communication, self-confidence, selling and persuading skills and should be able to plan and prioritize work.

NATIONAL OCCUPATIONAL STANDARDS

1.  Promote the company’s products or services over the phone

2.  Manage accounts and maintain client relationships

3.  Carry out reporting and documentation to keep a track of sales and stock

4.  Coordinate with manager and team member