Brief Job Description: Individuals in this job are responsible for counseling, assisting and supporting patients & visitors as per their needs along with effectively managing front desk services in a healthcare setup without giving any opinions / assurances on clinical matters. They perform certain administrative task such as maintenance of records, paperwork, billing, basic management concepts & computer knowledge etc.

Personal Attributes: The job requires individuals to have good communication and interpersonal skills along with a pleasing personality to counsel & attend to all sorts of enquiries with efficient rapport building. The job requires individuals to possess key qualities such as patience, confidence, maturity, compassion, patient centricity, good listening. They must be skilled to interact with a wide range of personality types in both pleasant and difficult circumstances. It is also important for the individual to have a good level of physical fitness and healthy body with well-maintained hygiene circumstances.

              NATIONAL OCCUPATIONAL STANDARDS

Assess patient’s requirement and act accordingly

Prepare for patient admission, registration & direct patient to accurate unit as per medical advice

Liaise & coordinate with healthcare team for effective patient management

Assist & coordinate during discharge & referral services & TPA services

Facilitate billing & process cash/credit transactions

Maintain interpersonal relationship with colleagues, patients and others 

Maintain professional & medico-legal conduct

Maintain a safe, healthy and secure working environment

Follow biomedical waste disposal and infection control policies and procedures