Brief Job Description: A Healthcare Quality Assurance Manager’s main job is to ensure that healthcare organization gets the right guidance to implement quality accreditation/certification standards and healthcare personnel are guided to follow quality parameters at all times. They may implement the quality accreditation/certification process directly in the healthcare organization depending on its size and nature of services.

Personal Attributes: The individual in this job should possess a good command over communication, good auditing skills, knowledge of the best industry practices, the knowledge about statistical tools to collect and analyze various data, good interpersonal skills including teamwork. They should be dynamic in adopting latest quality management tools and have sound knowledge of National and International guidelines on patient safety as appropriate.

 NATIONAL OCCUPATIONAL STANDARDS

1.  Study the healthcare organization, plan and develop quality processes accordingly.

2.  Perform gap analysis of healthcare quality procedures and implement improvement strategy

3.  Identify training needs and organize training interventions to meet healthcare quality standards

4. Carry out internal audits and review the audit findings with management at all stages of healthcare organization

5. Prepare and support healthcare organization before, during and after external audits for achieving quality accreditation/certification

6. Promote institutionalizing continuous quality improvement in healthcare organization

7.  Apply NABH standards for accreditation of healthcare organization

8. Maintain interpersonal relationship with patients, colleagues and others

9. Maintain professional & medico-legal conduct 1

0. Maintain a safe, healthy and secure working environment

11. Follow biomedical waste disposal and infection control policies and procedures